At Hyatt, we’re focused on Safety First, Wellbeing Always. We’ve worked with key industry partners and medical experts in an effort to ensure that every part of the hotel and event experience prioritizes safety and cleanliness. We call it Hyatt’s Global Care & Cleanliness Commitment.


Our Global Care & Cleanliness Commitment promises that:

  • Every element of the guests’ interaction in our hotels is being optimized for less contact and more care. From touchless digital check-in and digital keys to housekeeping and elevator protocols, we’re working to make sure every hotel feels both safe and welcoming.
  • All Hyatt hotels around the world are required to secure STAR accreditation from the Global Biorisk Advisory Council (GBAC), a leader in cleanliness and sanitation standards, which grants accreditation to those implementing some of the industry’s most rigorous cleaning standards for COVID-19.
  • Each of our properties has a certified Hygiene & Wellbeing Leader, who monitors all aspects of cleanliness and sanitation, and leads education and wellness checks for all staff members. 
  • Plus, we’ve established clear guidelines for every element of the event with a focus on your group’s safety. Elements include guidelines on room set-up and signage, socially distanced seating for speakers and attendees, face covering policy and separate care stations for personal protection products, hand sanitization and water.